We have an amazing open for a Customer Service Representative, this will be onsite and the hours are from 7:30am-4:30pm Monday to Friday.

We are looking for candidates with a background in Logistics / customer service.

Please read below and if you have the qualifications, please reach out to me.

Responsibilities:

1. Operate as the lead point of contact for all matters specific to assigned customers.

2. Build and maintain strong, long-lasting customer relationships.

3. Develop a trusted adviser relationship with key customer stakeholders.

4. Ensure the timely and successful delivery of Company services and solutions according to customer needs.

5. Aid customers in identifying appropriate services and solutions based on their specific needs.

6. Forecast and track key account metrics as needed.

7. Identify growth opportunities for assigned customers and collaborate with the sales team to ensure growth attainment.

8. Assist with high-severity requests or issue escalations as needed.

9. Understand customers' service requirements and price services according to knowledge/understanding of the shipping process.

10.Enter and maintain data in CRM, WMS, and TMS. Ensure the integrity of the data for credible use as business intelligence.

11. Assist sales team with on-site customer appointments as needed.

12. Other tasks and responsibilities as assigned.

Qualifications: (includes education, special training/certifications)

1. Minimum High School Diploma or equivalent is required.

2. BS in Business or equivalent is preferred.

3. Prior experience in customer service or account management is highly preferred.

4. Must be able to understand and think through the shipping process.

5. Strong proficiency in Microsoft Office Suite is required.

6. Excellent verbal and written communication skills.

7. Ability to multi-task.

8. Strong attention to detail.

9. Demonstrated ability to think critically.

10. Demonstrated ability to deliver results.

11. Ability to collaborate and work as a team is required.

Physical Requirements:

1. Stand or sit (stationary position) - Must be able to remain in a stationary position 50% of the time.

2. Walk (move, traverse) - Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.

3. Use hands/fingers to handle or feel (operate, activate, use, prepare, inspect, place, detect, position) - Constantly operates a computer and other office productivity machinery (i.e., calculator, copy machine, computer, printer, etc.).

Pay $27-$33 an hour.

Must have recent work experience in Logistics and in Customer Service.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.